Last updated August 24, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@pharmacyque.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the provided address.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Eligibility: Items must be returned within (7) days of delivery in their original condition and packaging.
• Non-Returnable Items: Certain products, such as perishable goods, personal care items, and final sale items, are not eligible for returns.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
• Refund Process: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.

Questions

If you have any questions concerning our return policy, please contact us at:

support@pharmacyque.com